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Shopping online? Here’s what to do when things go wrong


Ever had a bad online shopping experience? Maybe you ordered one thing but got another. Or that new company never shipped your order, despite charging you. So, what do you do?

If you can relate, you’re not alone. In 2022, online shopping scams were the second-most reported type of scam to the FTC. The good news is you have rights, and there are steps you can take.

If something didn't arrive or you didn't accept it, and now the company won't refund your money, dispute the charges. If products show up that you never ordered, you don’t have to pay for them. Federal law protects you.


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