This alert may not be shared outside your organization, Do Not Repost or send, place on other websites, List servers, or send to others via email, including other associations or parties. Members and Law enforcement use only. Contact us for any permissions. To do otherwise will result in the loss of membership.
Complete Story
01/03/2023
Call Centers Become Prime Target for Identity Fraud
PYMNTS.com
Retail call centers are the front line of consumer queries and the favorite new target for identity fraud.
Daniel Flowe, head of identity strategy at Refinitiv, told PYMNTS that while the majority of consumers still want — and like — to speak to a human, that preference is being regularly abused and targeted by fraudsters and con artists.
“There’s tremendous pressure to get [call centers] staffed, to get people hired, get them trained quickly, and get them on the phone so that they can satisfy that customer demand,” Flowe said, noting the confluence of shorter job tenure and reduced training periods has combined to make call and contact centers more vulnerable to fraudsters.
Alerts
The FRPA alert system distinguishes us from other groups by gathering and providing information to law enforcement, retailers AND financial institutions.
more information
Resources
Your electronic library to help in fighting financial fraud for all of our partners.
more information