Report: Banks Resist Refunds for Unauthorized Zelle Payments
A slew of regulatory issues and new methods of stealing money from peoples’ bank accounts are changing how banks handle fraud and theft claims, The New York Times reported Monday (June 20).
The backdrop to all this is the ubiquity of services like Zelle, Venmo and Cash App in the world of transferring money from one person to another. Those apps, with their ease, have also become very popular among scammers and thieves.
The report referred to a case in which a man was robbed at gunpoint and the thief took his iPhone and passcode.
The thief reportedly took more than $8,000 from the man’s account. After that, his bank, Capital One, said it wouldn’t refund more than $250, as it didn’t see evidence the rest had been stolen.