05/09/2022

Shutting down tech support scams

FTC

With technology, it’s easier than ever to connect with others and people are just a click or call away. Nobody knows that better than scammers — who might try to contact you about a supposed virus or malware they’ve “found” on your device. So, during this Older Americans Month, remember — if someone unexpectedly calls or messages you, claiming your computer’s security is at risk, it’s a scam.

It’s alarming to get this kind of random notification, especially if it sounds serious and looks legitimate. Scammers often pretend they’re tech support from a well-known company, like Microsoft or Apple. They expect you to open an email, text, or pop-up if you see a familiar name. They may also try calling you, hoping you’ll react to an “urgent problem” with your computer. That’s how they get your personal information or money to “fix” it. They want you to pay for tech support you don't need, to fix a problem that doesn’t exist.

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