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ID Check: COVID Changes Verification Needs Of Digital-First Economy

Almost every industry in every business vertical has been affected by the pandemic.

While some industries like restaurants and brick-and-mortar retail have slowed or even stalled, other areas like eCommerce have thrived. In looking at the verticals that have flourished, the common thread has been the digital-first mentality. And with that mentality come new regulations and new urgency to ensuring that the digital-first customer is who they say they are.

That intersection has been a focus for Acuant, a leading global identity verification provider. Kevin Courtney, vice president of Product, told PYMNTS that his firm, which serves all major verticals, has seen the most outsized negative impacts on industries where crowds gather for leisure and commerce.


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