Working together to suppress complex and organized fraud
Help Net Security
As the entire world has learned throughout 2020, effective suppression of the COVID-19 pandemic requires concerted responses and coordinated action. Medical professionals must adopt new protocols; local, state, and national governments must implement track-and-trace programs; everyday citizens must adopt risk-minimizing tactics like wearing masks and physical distancing.
Unfortunately, fraudsters have taken advantage of the pandemic to rob and steal. And just as beating the virus, beating COVID-19-related fraud will also require a multiparty approach.
Organizations with call centers must keep this in mind and take an omnichannel strategy to fraud mitigation: end consumers, call center agents, security teams, and technology must work together to stop fraud.