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This Is What Your Good User and Bad User Traffic Looks like during a Pandemic


With physical stores shuttered, events canceled, and tourism at a standstill, COVID-19 has reshaped many aspects of day-to-day life. As result, consumers have been forced to shift their spending to online channels. Since March, when much of America began its lock down, e-commerce and other online behavior has shot upwards.

Accompanying this uptick in online traffic has been a rise in fraud. The rise in both legitimate and illegitimate online behavior has thrown the need for effective fraud prevention tools into stark relief. Companies need to allow transactions and login attempts from legitimate users while declining such behavior from criminal actors.

To learn more about the current trends in online behavior and fraud, PaymentsJournal sat down with Robert Capps, VP of Market Innovation at NuData, and Tim Sloane, VP of Payments Innovation at Mercator Advisory Group. During the conversation, Capps and Sloane broke down trends in online traffic and fraud attacks and then discussed how companies can respond to these threats.


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