During an investigation of a fraudulent call center in India, Special Agent Ron Miller identified a potential American victim in her 70s likely being scammed out of tens of thousands of dollars.
Miller, who is assigned to the Washington Field Office, uncovered the victim’s identity as part of an investigation that included monitoring shipments of bulk cash linked to the Indian-based call center targeting U.S. citizens.
Time is of the essence, so Miller quickly tried to contact the victim. “I knew the financial damage this could cause the victim,” he said.
The victim ignored Miller’s first two calls. She answered his third with suspicion and then hung up and promptly blocked his number. Undeterred, Miller reached the victim on her office phone, and they arranged to meet in person.
Miller eventually convinced her she was being scammed. “The victim just broke down emotionally in disbelief after realizing that she had lost her life savings to a scam,” Miller said.