Patelco Credit Union, after a week of customer lockdowns, made minor restorations in online functions as it reels from an ongoing cyber attack targeting its systems and databases.
By Friday, Dublin-based Patelco’s CEO Erin Mendez tried to assure customers “your money is safe and secure” while patrons remained locked out of their online accounts, unable to check their balances or see direct deposits.
Cyber security specialists “have validated and greenlighted our core systems,” Mendez wrote in a July 3 update. She assured customers they can now use Venmo and PayPal payments, and that borrowers would not be penalized or incur fees because of missed payments during the system attack. The credit union also opened up its phone support lines on July 4 from 8 a.m. to 5 p.m. to take calls regarding customers’ accounts.