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Why Banking Apps Need to Be More Than Just Banking Apps

Consumers are using mobile banking apps like never before. The pandemic served as a catalyst for mobile adoption, as the portion of consumers reporting that they most often used mobile banking apps to bank rose from 33% pre-pandemic to 44% since it began. Importantly, this change is not temporary and instead is expected to persist even when the pandemic ends.

This edition of the “Digital-First Banking Tracker®” examines the recent trends in consumers’ usage of mobile banking apps, including the growing interest in banking apps that do more than just simple banking tasks.


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