Customers of Verizon-owned TracFone saw their numbers transferred to different carriers without their consent in recent weeks, as part of what the company characterized as the work of external attackers, according to a notice on its website (via the Wall Street Journal). Its Straight Talk and Total Wireless brands were affected as well.
“We were recently made aware of bad actors gaining access to a limited number of customer accounts and, in some cases, fraudulently transferring, or porting out, mobile telephone numbers to other carriers,” TracFone said in the notice. The company did not reply to numerous requests for comment from The Verge, but the WSJ reported that some 6,000 customers were affected. Some saw their lines had been transferred to Metro PCS, which is owned by T-Mobile.