Financial institutions landed right in the middle of the pack in a comparison of how five providers of goods and services responded to changing conditions brought on by the COVID-19 pandemic, according to a new online survey of over 2,000 US adults conducted by The Harris Poll on behalf of ID Insight.
Two-thirds (67%) of Americans say they are satisfied with the response of their “primary financial institution” to changing conditions brought on by the COVID-19 pandemic, the survey showed, placing them behind “primary grocery store” (80%) and “primary medical provider” (70%), and ahead of “favorite restaurant” (58%) and “regular place of worship” (46%).