Leah Montez was stunned when she saw more than $1680 transferred from her checking account to someone she doesn’t even know.
She said she called Chase's fraud department to alert the bank of the transaction and was given a temporary credit pending an investigation.
But last month, the Carrollton woman said Chase reversed the charge.
Montez said Chase told her the transaction in question was sent from the same IP address she normally uses, so it must have come from her computer. Therefore, they would not refund the money.
"We've banked with you all for over 20 years. We have our mortgage and I just felt really upset that you didn't believe me," she said.