Many Consumers Report P2P Funds Availability Takes a Day or More
Speed is a key selling point for person-to-person payments, but many P2P users aren’t taking advantage of real-time payment capabilities offered by their providers, according research firm Aite Group LLC.
Answers from 693 consumers who had used a digital P2P account to receive money in the 12 months ending in 2017’s fourth quarter show that 53% of respondents said they were able to use funds within 30 minutes or less of reception. That includes some 11% of respondents who said they had their funds in less than a minute and 18% claiming funds were available in one to five minutes.
Still, many consumers reported funds availability took 24 hours or more. “With real-time payments capability becoming a common offering among providers, a surprising 25% of U.S. consumers who have used their digital P2P payment account in the last 12 months report it took more than one day to receive a digital P2P payment,” says the new report by Talie Baker, a senior analyst at Boston-based Aite. “This indicates that a large portion of U.S. consumers are not making full use of the real-time payment capability offered by their provider.”