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Zelle’s bumpy ride toward ubiquity

American Banker

Zelle, the bank-led person-to-person payment network, is having growing pains.

As of Tuesday, 100 financial institutions were enrolled and 19 were up and running. In the first quarter alone, $25 billion passed through the network in 85 million transactions.

Banks and consumers have learned a handful of truths — good and bad — about the network as it copes with a number of challenges including fraud threats, growing demand as well as technical and enrollment issues. Here is what some of the bankers involved have to say about it all.



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