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07/02/2020
Response to COVID-19 Compels Some Consumers to Seek New Banking Relationships, According to New Survey Conducted by The Harris Poll on Behalf of ID Insight
Daily Journal
Financial institutions landed right in the middle of the pack in a comparison of how five providers of goods and services responded to changing conditions brought on by the COVID-19 pandemic, according to a new online survey of over 2,000 US adults conducted by The Harris Poll on behalf of ID Insight.
Two-thirds (67%) of Americans say they are satisfied with the response of their “primary financial institution” to changing conditions brought on by the COVID-19 pandemic, the survey showed, placing them behind “primary grocery store” (80%) and “primary medical provider” (70%), and ahead of “favorite restaurant” (58%) and “regular place of worship” (46%).
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